Focused on building and engaging a global learner community, the full-time Social Media Community Manager will develop proactive engagement strategies across various organic social channels, manage community interactions, and collaborate with cross-functional teams to enhance brand visibility and learner relationships. Key responsibilities Develop and execute community engagement strategies across platforms like LinkedIn, Instagram, and TikTok to grow brand visibility and deepen learner connections Manage community voice by responding to learner comments and coordinating with agency support for engagement moments Identify community trends and learner needs to inform actionable recommendations for social content and audience engagement strategy Required qualifications 5+ years of experience in community management across major social platforms Experience using social media management and social listening tools to monitor engagement and audience trends Proven track record in building proactive community engagement programs Ability to navigate sensitive customer issues with sound judgment and empathy
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